What to Expect – Emergency
24-7 Emergency Room Care — What To Expect
Before You Arrive
An accident, sudden illness, poisoning—whatever the cause—can create an emergency.
No appointment needed. We are open around the clock. If you feel your pet needs immediate attention stay calm and call ahead at 803-674-8408. We’ll have a gurney waiting. While it would be great to receive helpful information in advance, it’s not necessary. We are at 3924 Fernandina Road, Columbia SC.
While Your Pet Is Here
We handle emergencies on a first-come-first-served basis but critical or life-threatening emergencies get priority. Once you arrive we’ll check your pet in and a triage team member will take vital signs. Wait times depend on how many other critical emergency cases we have. The emergency veterinarian will meet with you, discuss your pet’s situation, examine your pet, and provide care. We’ll update you as to your pet’s status, our findings, and recommendations. Meanwhile please let us know if there is anything we can do to help you. Emergencies are extremely hard on pet owners.
Depending on your pet’s situation, we’ll schedule a discharge appointment. At that time, we will review home care instructions and medications, discuss follow-up recommendations, and answer your questions. We will review your bill and collect payment. To keep your pet’s whole medical team in the loop, we will update your family veterinarian with a written report.
Hospital Payment Policy
All services must be paid as rendered. We accept MasterCard®, Visa®, American Express®, Discover®, CareCredit®, Scratchpay, checks, and cash. A deposit will be required.
After You Go Home
Should it be necessary to keep your pet, it will receive around-the-clock attention. We’ll keep you abreast of the situation, call when lab results come in, review test results, monitor your pet’s progress, and make follow-up recommendations. We’ll be available to you and your veterinarian for ongoing concerns and questions.