What to Expect – Referral

Referrals & Appointments

Appointments are by referral only (including emergencies), Monday through Friday. Your veterinarian must refer your pet to us. Once referred, you—not your veterinarian—must schedule your appointment. To provide top patient care, we limit new appointments to just a few per day. Clients coming in with an emergency will be transferred to a specialist.

What To Expect
We believe our tips, suggestions, and policies will better prepare you for your visit.

Before You Arrive
It’s vital that your veterinarian faxes your pet’s complete medical records prior to your appointment or that you bring them with you. Even if your records are faxed, you will need to bring any X-rays with you. We can’t make sound decisions without all of this information.

  1. Do not feed your pet after 10 p.m. the night before the visit
  2. Provide water at all times

During Your Visit
The client (or an authorized agent) making all medical and financial decisions must be at the appointment. The specialist’s consultation is often detailed and lengthy; other family members who help make decisions should be present also.

  1. After we examine your pet and review the medical records, we’ll recommend a diagnostic and treatment plan
  2. We’ll answer your questions and review costs
  3. We’ll tailor a plan in line with your needs and discuss how long we may need to keep your pet

 While Your Pet Is Here

  1. We’ll update you and your veterinarian regularly with your pet’s status, our findings, and recommendations.
  2. We encourage patient visits; we find they’re good for everyone! Call during regular business hours to schedule a visit. We’ll set a convenient time to visit without compromising other patients’ care.
  3. We pride ourselves on the care we provide. We treat your pet as if they were our own. Please let us know if there is anything we can do to help at this challenging time.

Discharge
We’ll schedule an appointment to discharge your pet. At this time, we will review home care instructions and medications, discuss follow-up recommendations, and answer all your questions. We will review your bill, collect payment, and schedule a follow-up appointment as required. To keep your pet’s whole medical team in the loop, we will update your family veterinarian with a written report.

 After You Go Home

  1. We’ll call when pending lab results come in
  2. We’ll review test results, monitor your pet’s progress, and make follow-up recommendation
  3. We’ll be available to you and your veterinarian for ongoing concerns and questions

Hospital Payment Policy
All services must be paid as rendered. We accept MasterCard®, Visa®, American Express®, Discover®, CareCredit®, checks, and cash. We require deposits in most cases.

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